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Skills Factory / 2interact
Welcome to the Skills Factory / 2interact communications profile.
This profile has been used very successfully in improving communication in many different areas. Some of the areas include management communication, team communication, team building, project team creation, sales, marketing and many other areas. Used correctly you will improve your communication dramatically.
The profile questionnaire consists of some generic information about yourself as well as 12 questions to determine your preferred way of communication. There is no right or wrong as we all differ, so please enjoy it and utilize the results. Once complete your results will be emailed to you.

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People Management

Administrative and other support staff plays a significant role in supporting the growth and success of their organisations. Increased demands of multi-tasking and growing expectation of professionalism pose a challenge to the ability of staff to fulfil their roles efficiently. Their collective skills, competencies and knowledge can be utilised optimally by a management team that supports their continued growth. Intelligent management remains mindful that development does not happen by chance but by constantly and consciously investing in improving and developing the skills of its workforce.


COMMUNICATION CALL

The purpose of this two-day workshop is to build the communication capacity and organisational skills of your human resources. It ensures that a range of soft skills is taught, enabling learners to interact with employers, co-workers and others on the job. Stressing a positive attitude with an attention to detail ensures that the quality of their services is increased.

EXCEL IN ETIQUETTE

This two-day workshop provides a broad introduction to the business environment. It focuses on knowledge, skills, values and attitudes relating to learner’s own context and experience of the world of work.

FRIENDLY FRONT LINERS

This one-day workshop focuses on customer care and is useful for any employee who interacts with customers or deals with queries or complaints. For example revenue clerks, receptionists, security reception officers, clerks dealing with motor licensing, registration and enquiries, and all other staff that is performing similar or related function

TELEPHONE TACTICS

This two-day workshop is designed to be a combination of observed facilitation and interaction. Delegates will practice their skills using examples from their own organisations.

It will develop the skills required to project a positive image on the telephone, properly address callers and establish good rapport. Learners will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation and effectively handle situations with difficult callers.

NEGOTIATION FOR WINNERS

This two-day workshop is an introduction to learning practical skills for understanding and resolving personal and workplace conflicts. It is useful for anyone who is interested in understanding more about themselves and about conflict in their personal lives and workplace.

AGREE TO DISAGREE

This one-day workshop is an introduction to learning practical skills for understanding and resolving personal and workplace conflicts. It is useful for anyone who is interested in understanding more about themselves and about conflict in their personal lives and workplace.

WRITING RIGHT

This two-day workshop will teach you how to get your point across with precision, conciseness, and total clarity. This report-writing workshop will improve your performance and efficiency.
 
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